HCMC Grievance/Complaint Policy
HCMC places high value on delivering excellent service that is responsive to individual needs of patients. Our policy provides a mechanism for initiation, review, and when possible, prompt resolution of patient complaints concerning the quality of care of service received by our patients.
File a Grievance/Complaint
To file a grievance/complaint or offer a compliment, you can speak to any supervisor, director, or the guest relations coordinator within the organization. You can call our Patient Advocate at (731) 644-8536. You can also mail a written complaint to:
Henry County Medical Center
Attn: Patient Advocate-Administration
301 Tyson Avenue
P.O. Box 1030
Paris, Tennessee 38242
Patients should have reasonable expectations of care and services received. Patients have the right to voice concerns either verbally or in writing when their expectations are not met without being subject to coercion, discrimination, reprisal, or interruption of care, treatment and services.
All patients shall have the ability to file a Complaint or Grievance as part of the patient rights process and in compliance with the Medicare Conditions of Participation. All patients will have access to this Complaint process without regard to race, sex, creed or handicap.
Important Contact Information
You have the right to communicate concerns to the appropriate state regulatory agency, regardless of whether you have first used the hospital’s grievance.
HCMC Compliance Hotline
TN Department of Health – Board for Licensing Health Care Facilities
Joint Commission, Accrediting Agency
Online Submission: Jointcommission.org
Medicare Quality Improvement Organization for TN