Coronavirus (COVID-19) Information
COVID-19 in Henry County
Facebook Live video posted August 17th, 2021.
Facebook Live video posted August 10th, 2021.
In a past press release and FaceBook Video, HCMC’s CEO, Lisa Casteel, answered several questions that had been asked in various news and social media avenues. We understand the video’s volume may pose difficulties to hear the entire information. Therefore, we are listing the questions and responses from the video under COVID-19 FAQs. We certainly hope you find this information beneficial.
HCMC is dedicated to providing truthful, transparent information and report information to necessary sources as required by law. For the latest news releases from HCMC on COVID-19, visit www.hcmc-tn.org/news.
Henry County Medical Center COVID-19 Data
This data is meant to provide a rough estimate and may differ or change as new information becomes available. Last updated September 17, 2021, 2:45 p.m.
(scroll right on mobile to view)
|County of Origin||Positives||Negatives||Total Tested*||Hospitalizations^||Deaths|
*This is only the tests that HCMC has done since 3/13/2020 with inpatients, through the Emergency Room, or through our drive through located outside the Emergency Department. This does not include any tests collected at other facilities, provider offices, or the health department, just those completed at HCMC.
^This only includes current hospitalizations at HCMC.
What to do if you think you are sick
1. Contact your primary care doctor. If you don’t have a primary care doctor, please call your county health department so the health department can coordinate your medical evaluation and testing.
- State of TN Number: COVID-19 Public Information Number: 877-857-2945. Available 10 a.m. – 10 p.m. CST Daily
- Henry County Health Department: 731-642-4025
- Weakley County Health Department: 731-364-2210
- Benton County Health Department: 731-584-4944
- Carroll County Health Department: 731-986-1990
- Stewart County Health Department: 931-232-5329
2. Be sure to call before visiting your doctor and tell them you might have COVID-19. When you arrive, steps will be taken to reduce exposure to other patients.
Again, if you believe you meet the criteria for the coronavirus including having the symptoms, traveling outside the United States or in the domestic hot spots associated with COVID – 19, or being in contact with someone who has tested positive for COVID-19, please call your primary care provider to arrange for medical evaluation and testing. If you present to our Emergency Department without a provider order for testing, you will be registered as an ER patient and be treated and charged as an ER patient, as well as masked and isolated. If you have an order for testing from your provider, you will be instructed to park in the ER parking lot and a clinical staff member will come out and do the testing through our outpatient lab services.
What to do if you are sick?
1. Stay at home except for medical care. Do not go to work, school or public areas. Do not use public transportation, ride-sharing or taxis.
2. Call ahead before visiting your doctor and tell them you have or may have COVID-19. Once you arrive, your provider’s team will take steps to keep others from getting infected or exposed.
3. Wear a mask when you are around other people or pets, and when going to a medical appointment.
4. Cover coughs and sneezes with tissues, throw away the tissue and immediately wash your hands. Cough into your elbow if tissues and hand washing are not available.
5. Wash hands often with soap and water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol. Be sure to cover all surfaces of your hands and rub them together until they feel dry.
6. Do not share household items such as dishes, drinking glasses, cups, eating utensils, towels or bedding with family members, friends or pets.
7. Separate yourself from your family and animals. Stay in a specific room away from other people in your home. Use a separate bathroom if possible. Do not handle pets or other animals.
8. Clean hard surfaces in your home, such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets and bedside tables, daily with antibacterial/anti-germicidal solutions such as Clorox or Lysol.
9. Monitor your symptoms and report to the emergency room if you have a fever of 103 or higher or if you have difficulty breathing. Be sure to call before seeking medical care to reduce exposure to others.
Facility Visitation Policy
Updates made to information on Wednesday, August 4th, 2021.
Download our Current Visitation Policy Flyer.
As Henry County and the entire country see an increase in COVID-19 cases, Henry County Medical Center has made the decision to restrict visitation beginning Wednesday, August 4, 2021.
The only exceptions will be needed caregivers or support person such as a driver or parent of a patient under 18 years of age. Some special circumstances may apply and will be approved on a case-by-case basis, mainly in End-Of-Life situations.
Universal Masking: Everyone entering the facility must wear a mask and we encourage each person to bring his/her own mask.
Entrances to HCMC: There will only be 3 Patient/Support Person entrances to HCMC; the entrance from the patient parking lot/bridge, the front circle entrance, and the Emergency Department entrance. All other entrances will be locked to patients and visitors.
Entrance Hours: The two front entrances will be locked daily to patients/support persons from 5 p.m. to 5 a.m. and will be locked on the weekends starting at 5 p.m. on Friday to open at 5 a.m. on Monday. The Emergency Department entrance will be open 24 hours a day.
Outpatient and Inpatient Surgery: One visitor/driver is allowed with outpatient surgery patients. Two guardians are allowed with patients under the age of 18.
Main Surgery Waiting Room: Closed. Download the Surgery Waiting Room Visitation Policy Flyer.
HCMC Iris Cafe’ will be closed to the public. Partners and allowed visitors per guidelines ONLY.
HCMC Pink Petal Gift Shop: Closed until further notice.
CCU/PCU Units: Both are closed to visitors until further notice.
Emergency Department: Every Patient that Presents to the Emergency Department Must Wear a Mask. Only Patients are Allowed to Wait in the ER Waiting Room. Family Members or Visitors Must Wait in Their Vehicles for Notifications on the Patient.
No Visitation Will Be Allowed in the ER Rooms Unless:
- The Patient is Under Age and Needs a Parent; or
- Special Circumstances Approved by the Medical Provider (Physician or Midlevel) treating the patient.These allowed individuals must also wear a mask.
Download the Emergency Room Visitation Policy Flyer.
HCMC Diagnostic Center: If you have fever or cough, PLEASE DO NOT ENTER. BEFORE ENTERING THE BUILDING, call the Center and you will be given instructions on how to proceed. The number to call is: 731-644-8233, option 3. Masking is Required.
- Only ONE support person per OB Ultrasound patient will be allowed in the Center. NO ONE WILL BE ALLOWED TO WAIT IN THE WAITING ROOM.
- To protect all patients, NO ONE Under the Age of 13 WILL BE ALLOWED in the Center unless they are the patient.
Download the Diagnostic Center Visitation Policy Flyer.
HCMC Surgery Center: Support people or caregivers will be asked to wait in their vehicles until the patient is discharged. MASKS ARE REQUIRED while in the facility.
If you are experiencing any symptoms such as fever, cough, shortness of breath, body aches or if you have been in any area where you may have been exposed to the COVID-19 virus (coronavirus) DO NOT ENTER THIS FACILITY and potentially expose your loved one, friend, or any of the staff to this potentially deadly virus.
Download the Surgery Center Visitation Policy Flyer.
HCMC Center for Wellness & Rehab: If you have a fever or cough, PLEASE DO NOT ENTER. NO visitors under the age of 18.
HCMC Cardiac Rehab: HCMC Cardiac Rehab has also implemented new guidelines to keep patients safe during this time. These guidelines are as follows:
- Stay home if you are not feeling well. If you have fever, shortness of breath, sore throat, or fatigue, please stay home.
- No more than 10 people total are allowed in Cardiac Rehab at one time.
- Please limit exercise to ONE hour to allow for other patients to exercise within our patient limits based on our new guidelines.
- Continue to clean equipment before and after exercising and wash your hands with soap and water where available or hand sanitizer.
Women’s Center (OB Unit): No children under the age of 13 will be allowed. Only 2 visitors will be permitted. No exchanges will be allowed. The visitors will have to remain with the patient. No one with sickness will be allowed in the unit unless a patient.
Special Care Nursery: Only parents of the newborn will be allowed at the bedside. No grandparents or other immediate family. No one with sickness will be allowed in the nursery. Mother and father of the baby can visit at any time.
Download the Women’s Center Visitation Policy Flyer.
HCMC In Home Equipment + Supplies: HCMC In Home Equipment + Supplies, our Durable Medical Equipment Services, is currently doing business as usual delivering to client homes as well as HCMC, Provider Clinics, and HCHC & Plumley Rehab. The retail location on East Wood Street is locked, but customers can either call 731-644-8410 for entry or they can knock on the door and someone will meet them. If customers wish to enter the building, they will be required to wear a mask. For those who prefer not to enter, staff can meet them at their vehicle in the parking lot of HCMC In Home Equipment + Supplies and we will deliver to the vehicle. We do ask that you call the number ahead of time with make and model as well as date and time you plan to arrive. Hours are Monday through Friday from 8 a.m. to 5 p.m. with staff on-call for emergencies after hours and on the weekend.
Safety protocols put in place regarding care include, but are not limited to:
- All individuals entering Henry County Medical Center facilities, including partners and providers, will continue to be screened for COVID-19 symptoms including temperature checks daily.
- All individuals entering Henry County Medical Center will be asked to wear a mask. Patients and visitors are asked to bring their own masks.
- Six-foot social distances will continue in public areas such as waiting rooms.
- Extra cleaning and disinfection of high-touch, public surface areas will continue.
- Infectious patients will continue to be cared for in isolation, away from non-infectious patients.
- Surveillance statistics of our community and regional area will be monitored for trends and stability.
- Utilization of hospital beds, ventilators, and PPE will be monitored to ensure ability if there is a need.
In addition to safety protocols, Henry County Medical Center remains prepared to cease non-essential procedures in the event a surge or peak of COVID-19 develops in the area.
To remain prepared, HCMC will monitor its supplies and its ability to procure supplies. HCMC will also maintain established guidelines for occupancy availability. We will continually evaluate and monitor to ensure patient safety and surveillance needs. In addition, HCMC will collaborate with the medical staff and the TN Department of Health and the Henry County Health Department to continually evaluate incidences and trends of COVID-19 cases within Henry County and the surrounding area.
Universal Masking Procedure
Henry County Medical Center remains committed to providing high-quality, compassionate, and safe patient care while ensuring the safety of our workforce. To this end, employees, visitors, and patients will be asked to wear a mask while on a HCMC campus.
The exception to this would include those healthcare professionals wearing N95 respirators (while providing care for presumed or known COVID-19 positive patients), intubated patients, and pediatric patients under the age of two years.
We recognize this is a departure from standard infection prevention; however, the CDC has published guidelines recommending all persons wear cloth face coverings in public settings where social distancing cannot be achieved. The practices will be continually monitored and re-evaluated.
HCMC also has a video that provides a tutorial on how to wear and care for your masks.
Given what we have learned about COVID-19, this universal mask approach will serve to:
- Protect our community should the healthcare worker or patient have presymptomatic or asymptomatic COVID-19 infection.
- Protect our healthcare workers should they come in close contact with an individual with either presymptomatic or mild COVID-19 infection or who has symptoms that have not yet been recognized.
To be successful, this new approach will require support from all of us across the enterprise and require the following:
- Strict adherence to extended use/reuse of masks.
- Meticulous adherence to hand hygiene.
- Proper mask use and hygiene including wearing the mask as directed to cover the mouth and nose.
- Strict avoidance of manipulation/touching the mask to reduce the risk of contamination and self-inoculation.
Conservation of PPE & Mask Donations
HCMC has an adequate, but not inexhaustible, stock of masks for staff and patient utilization. In an effort to maintain the supply, conservation of masks is essential. We have no way to predict how long this pandemic will affect us. In an effort to ensure masks continue to be available to healthcare workers, we must make all efforts to conserve our supply. In the event the supply of procedure/surgical masks prohibits this strategy, distribution of masks will be prioritized based on the highest risk clinical activities. Supply chain is working diligently to secure additional stocks of masks.
Many individuals, groups and businesses from the community have generously offered to help assist in our preparedness efforts by sewing cloth masks.
If you would be interested in making and donating cloth masks, please reference the Donations information below.
Henry County Medical Center announced today it will lift the temporary restrictions placed on elective surgery and outpatient procedures due to COVID-19. The decision follows the release of Governor Lee’s plan for the state. HCMC will begin surgeries starting Friday, May 1 with a phased approach.
“We’re able to lift restrictions due to the low COVID-19 transmission rate within our community and our ability to secure supplies,” said Casteel. “However, our new normal is that we now live with surveillance statistical monitoring to ensure stability. As people resume activities, we may see a spike in the virus and we will always side on protecting our patients, healthcare workers and community by returning to more restrictive policies and protocols. Until a vaccine or cure is found, Henry County Medical Center will support and follow established protocols.”
To remain prepared, HCMC will monitor its supplies and its ability to procure supplies. HCMC will also maintain established guidelines for occupancy availability. As such, HCMC will begin a phased approach at an 85% capacity. We will continually evaluate and monitor to ensure patient safety and surveillance needs. In addition, HCMC will collaborate with the medical staff and the TN Department of Health and the Henry County Health Department to continually evaluate incidences and trends of COVID-19 cases within Henry County and the surrounding area.
Pharmacy and Pharmacy Assistance Program
Patients who need to pick up their medications from the HCMC Pharmacy and the Paris & Henry County Healthcare Foundation Pharmacy Assistance Program can still do so.
Those needing to pick up prescriptions through the Pharmacy Assistance Program can call either 731-644-8215 and provide the day and time they plan to come to HCMC to get their medications. Medications will be available for pick up from one of the partners with the program.
If you have been referred to the pharmacy assistance program and need to bring in documentation for the program or meet with our staff with the program, please call 731-644-8215.
The HCMC Pharmacy is still filling prescriptions for patients and these medications can be picked up at the Pharmacy by entering either the entrance from the Patient Parking Lot Bridge or the Front Circle. If you have a fever and are coughing, remain in your car and call the hospital pharmacy at 731-644-8341 for instructions.
Prescriptions should be picked up Monday-Friday from 9 a.m. – 6 p.m. Prescriptions needed on the weekend, please call the pharmacy at 731-644-8341.
“We are here to serve you so do not hesitate to give us a call,” said Paula Bell, Director of Pharmacy.
HCMC Medical Clinics
Updates made to information on Monday, August 9th, 2021.
NO VISITORS ALLOWED
Due to increased exposure in the community, WE ARE REQUIRING MASKS in all clinics.Please bring a mask to your appointment. OB Patients will be allowed to have ONE visitor on their first ultrasound performed at Paris Women’s Center.
Only exceptions will be needed caregivers or support persons such as a parent of a patient under 18 years of age. Some special circumstances may apply.
Below are the numbers to contact each Medical Clinic:
- Paris Women’s Center – 731-644-8225
- Paris Pulmonary Clinic – 731-641-2765
- Transitions Health – 731-641-2707
- Eagle Creek Clinic – 731-407-7013
- Innovative Orthopedics – 731-644-8304
- Paris Pediatrics – 731-644-2747
- Kentucky Lake Urologic Associates – 731-642-8884
- Center for Wound Healing and Hyperbaric Medicine – 731-644-8208
- Center for Wellness & Rehab – 731-642-2411
Download the HCMC Medical Clinics Visitation Policy Flyer.
If you are experiencing any symptoms such as fever, cough, shortness of breath, body aches or if you have been in any area where you may have been exposed to the COVID-19 virus (coronavirus), DO NOT ENTER. Call the clinic and you will be given instructions on how to proceed. Phone numbers are listed above.
If you have any questions or concerns, please contact your health care provider.
Patient Medical Health Records, Lab Results, and Paying Bills
Information updated Monday, August 9th, 2021
The process for obtaining your medical records from Health Information Management has also changed with the change in visitation.
- Everyone who needs medical records must contact 731-644-8432 for an appointment to pick up their records.
- They must present a photo ID and be prepared to sign a release for any information/records being picked up.
- Records being picked up by someone other than the owner of the records, will need to have a signed note and photo of the ID of the owner of the record stating they have permission to obtain their medical records.
Our Release of Information partners will meet them in the ER circle and verify their identification and release their records to them.
Donations of Masks & Personal Protective Equipment
Information updated Friday, May 8th.
Universal masking, recommended by the CDC and JCAHO, began Friday, May 1 at the hospital, surgery center, and diagnostic center. All other HCMC facilities are asked to encourage visitors and patients to wear masks brought from home. HCMC has an adequate, but not inexhaustible, stock of masks for staff and patient utilization. However, the global supply for this equipment continues to be uncertain and we are actively taking steps to secure more supplies.
Many individuals, groups and businesses from the community have generously offered to help assist in our preparedness efforts by sewing cloth masks. If you would be interested in making and donating cloth masks, we encourage you to contact us at 731-644-3463 or by e-mail at firstname.lastname@example.org.
Small Quantity Donations can be dropped off Monday – Friday from 5 a.m. to 5 p.m. at the HCMC Front Desk Entrance located at the Circle Drive of the hospital.
We have a recommended sewing pattern along with suggested materials as a guide for making the masks. We also ask that you consider making pediatric masks for Paris Pediatrics and our children in the hospital.
HCMC is asking community members, including local businesses and individuals who are not involved in caring for COVID-19 patients, to donate new and unused medical and PPE that could protect staff members and providers involved in caring for our patients.
HCMC is specifically asking for the following donations:
- Surgical face masks & N-95 masks
- Isolation gowns
- Disposable exam gloves
- Sani-cloth wipes
- Face shields
- Hand sanitizer
- Specimen bags
- Red top viral tubes (lab supply)
- Nasal swabs (lab supply)
- Large trash cans
Small Quantity Donations can be dropped off Monday – Friday from 5 a.m. to 5 p.m. at the HCMC Front Desk Entrance located at the Circle Drive of the hospital. If you are capable of donating large quantities of personal protective equipment, please call the HCMC FindLine at 731-644-3463.
We have had several calls to provide handmade surgical masks, and at this time, we are not asking the community to provide these. We have also had people call wanting to volunteer. If you are interested in being put on our volunteer pool list, please call the Human Resources Department at 731-644-8472 or call the FindLine at 731-644-3463.
If you have any questions or need more information, please call 731-644-3463.
This is a rapidly evolving situation. Up-to-date information is available online:
Resource for all State of TN information: https://tha.com/focus-areas/covid-19/
CONTENT SOURCE: NATIONAL CENTER FOR IMMUNIZATION AND RESPIRATORY DISEASES (NCIRD), DIVISION OF VIRAL DISEASES