HCMC’s February Stars of Excellence Revealed

Cutline: Pictured are HCMC’s Stars of Excellence recipients for February in the Stars of Excellence program.

PARIS, TN – Henry County Medical Center is proud to announce the partner of the month for February in the Stars of Excellence program is Martha Warren, Materials Management. Nine others were also nominated for the Stars of Excellence program.

Warren was nominated by her director for her flexibility and ability to take charge. She was recently assigned to take over the stocking of the Healthcare Center, an unfamiliar place as she is relatively new to the department. She had all reason to be nervous about the task but she didn’t blink an eye. She has established great rapport with the staff and has quickly earned their trust and respect. In addition, she has reorganized some of the locations of supplies for the nurses, so they can more easily find their supplies. She excels at listening to her customers and always takes care of them in a caring and professional manner.

HCMC also awards star partners of the month. The star partners for the month of February are Becky Damron, ER; Jon-Marc Gowan, Home Health & Hospice; Shelly Tucker, Center for Wellness and Rehabilitation; Brittney Green, Home Health & Hospice; Mary Harrington, Home Health & Hospice; Melissa Wells, Information Systems; Ashley Horath, Business Office; Heather Robertson, Surgery; and Elizabeth Allen, Infusion.

These HCMC partners were nominated by patients and coworkers for their hard work and dedication towards this hospital. Their work does not go unnoticed here at HCMC and the hospital is glad to be able to honor them with the Stars of Excellence program. They were nominated for the following:

  • Becky Damron: Nominated by an administrator for her bravery and concern for others. She recently received ad threatening phone call from an anxious spouse and without hesitation she reported the call. Her protective instincts came into play and put the safety and well-being of staff and patients above herself.
  • Jon-Marc Gowan: Nominated four times by different patients for his confidence and compassion. Each nomination spoke of his ability to confidently assess the needs of the patients and bring a sense of encouragement to each home as treatments take place. He is exceptionally observant and truly takes his time, ensuring each patient receives the time and effort needed to help them heal. He is very positive and is fun to be around.
  • Shelly Tucker: Nominated by fellow partners for being a true team player. When headed out of town for some previously made plans, she was notified that an orthopedic patient, just out of surgery, needed to be evaluated. She immediately turned around and delayed her plans to go see the patient to make sure they received the care they deserved. She consistently demonstrates our values and always makes sure that patient care is a priority.
  • Brittney Green: Nominated by two different patients for her care and concern for her patients. Although her main duty is physical therapy, she is known to help patients in a multitude of other ways. She is always respectful and professional – making sure to be prompt and call before arriving to patient homes. She truly cares and goes above and beyond in making sure each patient makes improvements.
  • Mary Harrington: Nominated by a patient for being knowledgeable and caring. She continuously makes suggestions and looks for ways to help with patient mobility. She always shows care and concern and has become like family.
  • Melissa Wells: Nominated by fellow partners for her empathy and support. She understands when things go wrong with calls and web forums and always goes above and beyond to assist with the issues. She never treats any problem like is a nuisance and is never condescending. She is also readily available and tries her best to consistently follow up to ensure resolved issues continue to work properly. She is a true team player.
  • Ashley Horath: Nominated by a department director for demonstrating patience. Home Health & Hospice recently took over billing for their agencies. When a significant billing issue arose, Ashley spent several hours helping us correct claims and resubmit bills. She also spent time showing us how to navigate the system, wrote down every step, and gave us her personal contact information. She has since contacted the department multiple times to check on how things are going and to offer additional assistance. She is a true gem.
  • Heather Robertson: Nominated by her director for showing initiative and having a wonderful attitude. Recently we have implemented a new medication/fluid order for surgeons to use during their procedures. Because of this new process, Heather has been on multiple phone calls with each of our clinics to ensure accuracy of orders prior to the day of surgery. This has been a tremendous help for the whole team and we are so lucky.
  • Elizabeth Allen: Nominated by a fellow partner for showing extreme kindness to a patient and their family. During one of the patients’ visits she mentioned to Elizabeth how much she loved molasses from a specific supplier but she had not had any in a very long time. Over the weekend, Elizabeth was in the location where that specific molasses was sold so she bought a jar and brought it to the patient. The patient and their family lit up with pure happiness at the kind gesture. This simple act of kindness spoke volumes of her character and love for her patients.

To nominate a Henry County Medical Center partner for the Stars of Excellence program, utilize the Dear Lisa or WOW cards located in the Partners in Your Care bags given upon inpatient admission to HCMC.  Additionally, the Star Partner forms are available on our website under quick tabs – Healthcare Hero.

About Henry County Medical Center

Located in Paris, TN, Henry County Medical Center is a progressive, integrated healthcare organization committed to serving the healthcare needs of Henry County and the adjoining region. Including a 142-bed hospital and other facilities, the medical center provides a variety of outpatient services, as well as inpatient care. Henry County Medical Center is a county-owned and operated nonprofit institution. For more information: www.hcmc-tn.org.