Critical Care Unit
At HCMC’s Critical Care Unit, our goal is to provide your loved ones with the best possible care during their stay in our department. The Critical Care Team understands that having a loved one in a Critical Care Unit can be a very stressful and emotional experience for family and friends. As members of the Critical Care Team, we want to assure you that experienced and compassionate professionals are caring for your loved one in a state-of-the-art facility. Our number one priority is to serve your loved ones during their journey to wellness. We also care about you.
The Critical Care Unit staff believes that family involvement in your loved one’s care benefits his or her well-being. With this in mind, guidelines have been established to allow patient support in CCU and at the same time maintaining an optimal patient care environment.
Visitation may have changed due to COVID-19. Please reference our COVID-19 information page for the most current visitation policies and changes.
Visitation is open to direct family members, significant others, and clergy. Patients are allowed to have one support person available at all times, unless patient privacy or patient procedures dictate otherwise. The support person should be designated upon patient admission to CCU. The designated person will be the point of contact person for other friends and family members to contact for patient information. No medical information will be given over the phone without a pass-code.
Visitors are welcome anytime of the day until 10 pm. A maximum of 2 visitors are allowed at a time. Additional visitors should wait in the waiting room. For the safety of our patients, as well as their own safety, no visitors under the age of 12 are allowed, subject to the nurse’s’ discretion. Persons who are sick should not visit.
The CCU waiting room will be cleaned daily between 8:30 am and 9:30 am. We ask that visitors to the unit relocate either to the cafeteria, the patient room (if allowed) or to one of the other waiting areas in the facility. We appreciate your understanding and cooperation.
Because the patient may be on a special diet or not allowed to eat, no food should be brought to the patient without checking with the CCU nurse. To reduce the noise level and prevent any possible interference with the functioning equipment, we ask that you limit cell phone usage to the CCU waiting room unless it has been approved by a nurse.
Visitors should use the elevators located at the main entrance of the hospital to access the CCU. Before entering the CCU, we request you call the unit using the phone located outside the unit doors. The nurse will let you know if the patient is able to receive visitors at that time. For patient safety, we ask that you wash your hands thoroughly upon entering and exiting the patient rooms.
For patient privacy and confidentiality, please be advised that you may be asked to wait in the waiting room while care is provided or procedures are performed. Please, no lingering in the hallway. In the event of an emergency, visitors may be asked to step out of the patient’s room and wait in the waiting room. If this occurs, the patient and family will receive an explanation. We ask that you partner with us to help make patient care and safety our first priority.
The Critical Care Unit is located on 2nd Floor West. Take the elevator to the second floor. Exit the elevator and turn left. Walk through 2nd East, bearing left and turn left onto the CCU hall way. You will see the CCU waiting area on your right.