COVID-19 Updates & Visitation Policy

This section of content was last updated on Tuesday, March 16th.


Download our most recent Letter to Residents and Family on March 11th

Dear Residents and Family,

As I am sure you are aware, we have received revised guidelines from CMS in regard to visitation.  I want to outline some of the guidelines:

  1. Not new – but a reminder – CMS continues to recommend facilities, residents, and families adhere to the core principles of COVID-19 infection control, including maintaining physical distancing, masking, hand sanitation before and after visits, etc.  
  2. Entry will continue to be at the southeast lobby entrance (where rocking chairs are located).  Screening will continue and entrance will be denied if any person presents with signs and symptoms of COVID-19 or if they have had close contact with someone with COVID-19 in the prior 14 days regardless of the visitor’s vaccination status.
  3. Outdoor visitation is recommended even when both resident and family are fully vaccinated. (Fully vaccinated is defined as two weeks past administration of the last dose).
  4. Indoor visitation is allowed for residents regardless of vaccination status unless the county positivity rate is 10% or greater and less than 70% of residents are fully vaccinated.
  5. Residents who have tested positive for COVID-19 or who are in their 14 day quarantine period are on transmission-based precautions and are not allowed visitors during that time.  Window and virtual visits are permitted and encouraged.  For those individuals receiving end of life/compassionate care, in person visits will be permitted.
  6. Guidelines recommend limiting the number of visitors per patient, and the number of visitors in the building at any given time.  To ensure each resident is able to receive visitors the following will be instituted:   two residents per wing with no more than two visitors (ages 12 and up) per resident at a time.  Visits will be 30 plus minutes depending on how many people are waiting to visit.  
  7. Fully vaccinated residents may choose to have close contact, including touch, with their visitor while both are wearing well-fitting face coverings and perform hand hygiene before and after the personal contact.  Visitors should continue to practice social distancing from other residents and staff while in the building.  
  8. We have been given guidelines to follow if there are any new cases of COVID-19 among residents or staff and we will contact you if those apply.    
  9. Visitors are encouraged to test prior to coming to the facility, however it is not required.  
  10. Similarly, vaccinations are encouraged but not required.   

These are just bare outlines of our regulations.  We will do our very best to accommodate your schedule when you call us at 731-363-7818.  The decreased positivity rate and the number of vaccines distributed are very encouraging to all of us. I look forward to opening all of our doors without any restrictions!

Sandra Ray, Administrator 

Previous Letters:
Download our Letter to Residents and Family on March, 6th
Download our Letter to Residents and Family on February 24th 2021
Download our Letter to Residents and Family on November 30th, 2020
Download our Letter to Residents and Family on October 21st 2020
Download our Letter to Residents and Family on October 1st 2020
Download our Letter to Residents and Family on September 21st 2020


*This is only the tests performed at Henry County Healthcare Center and Plumley Rehab. This does not include any tests collected at HCMC, other facilities, provider offices, or the health department.

PositivesNegativesTotal Tested*PendingHospitalizations^Deaths
This data inside the chart below is meant to provide a rough estimate and may differ or change as new information becomes available. Last updated October 8, 2021 and reflects tests done in the past week since last update. Testing is currently backlogged, so many results are not available yet. ^This only includes current hospitalizations at HCMC.

Due to government privacy requirements, HCHC cannot divulge specific information about any individual who has confirmed or suspected COVID-19, except to the specific family members who have permissions to receive such information.  

We are keeping all of our residents and their families informed through phone calls, letters and emails.

When CMS issued their guidance, all outside visits and non-essential interactions with the public were eliminated, group activities were cancelled, dining rooms were closed, and social distancing has been maintained.   All residents and staff have been screened daily.  We have been, and will continue to be, compliant with all CDC guidelines. 

HCHC is grateful for the outpouring of support received from the community during this COVID-19 crisis.

Since the very first guidance from CMS and the CDC in March, we have been taking actions to prevent or reduce the risk of transmission.  This has included altering the normal operations of our facility and creating a separate wing for possible positive patients which can be closed off without free flow of staff or other residents. This area has designated staff to care for residents.  HCHC continues to provide face masks for residents and social distancing is enforced. In addition, all staff use of personal protective equipment or PPE as recommended by CDC.  We have also taken the following measures: notified our local/state public health officials, continued daily monitoring of and education regarding hand hygiene, cleaning of equipment needed for patient care, and continued restrictions on visitations, dining and group activities. 

Please visit the CDC website ( to learn how you can help prevent the spread in our community, since continued spread in the larger community increases the chance the virus will work its way into our building.

If you have questions, we encourage you to contact our center. Please call us at 731-642-5700, email us at, or check back here for further updates as they become available.

Family Communication Options

At HCHC, we understand that connecting with family members is incredibly important to our residents. Family members are encouraged to connect with their loved ones through video chat, calling, texting, email or on social media. Feel free to call our primary number at 731-642-5700 to assist in communicating with your loved one.

HCHC has a portable phone that can be carried to a resident’s room for a loved one to be able to talk with his/her family member.  The number to connect through this tool is 731-644-8940. Any nursing wing can access the portable phone and it can be taken to the resident’s room.  

HCHC now has an iPad available for residents and family members to utilize.  We are able to set up Zoom meetings for our residents and their families so you can communicate directly.  This can be done in several ways.

  1. If you are using an Android or Apple device, you would need to go to your app store and download the free Zoom Cloud Meeting app on your device and then select, Join a Meeting.  HCHC would provide a meeting ID and you would be able to see and talk to your loved one.
  2. Another option is to connect to your loved one from a computer with a webcam and microphone.  You would need to go to  and select, Join a Meeting. We would then provide you a meeting ID to connect to your loved one. Would will have to get a new meeting ID each time you connect to your loved one.

Since this is a new form of communication, please contact Tim Lee, HCHC Activities Director; Melissa Carpenter, HCHC Nursing; or Sandra Ray, HCHC Administrator at 731-642-5700 so that a time can be scheduled for you to connect with your loved one.  When this becomes a more familiar form of communication, we will utilize more staff members to assist with this communication tool.  

At HCHC, we understand that connecting with your loved ones is incredibly important, and there are a variety of other ways you might consider communicating with them. These may include telephone, email, text, video chat or social media.

If you have loved ones at HCHC, please make sure we have your most current, emergency contact information. We want to make sure we efficiently communicate with you should there be any new developments. Please reach out to Sean Taylor, LSW at 731-644-8930 or Sandra Ray, Administrator with your updated contact information. 

Should you have any questions, please feel free to contact our facility.   We will direct you to a staff member who can talk with you regarding any concerns.  The primary number to the facility is 731-642-5700.